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FAQ
Need assistance? Please utilize our frequently asked
questions below to find the answers you are looking for.
FREQUENTLY ASKED QUESTIONS
  • How do you keep our business in a long term good relationship?

    A: We maintain good quality and competitive prices to ensure our customers' interests; We regard every customer as our friend, and sincerely do business and make friends with our customers no matter where they come from.
  • What is your sample strategy?

    A: We can provide samples if we have them in stock, but customers must pay for the sample and shipping costs
  • How long is your warranty?

    A: We offer different warranty periods for different products. Please contact us for detailed warranty terms.
  • How well does your factory do in quality control?

    A: Quality is our priority. We take quality control very seriously from the beginning to the end of production. Each product is fully assembled and carefully tested before it is packaged for shipment.
  • Can you produce according to samples?

    A:Yes, we can produce according to your samples or technical drawings. We can make molds and fixtures.
  • What is your delivery time?

    A: Generally, it takes 30 to 60 days after receiving the advance payment. The exact delivery time depends on the situation There is a detailed description of the items and quantity of your order.
  • What are your delivery terms?

    A: exw, fob, cfr, cif, ddu.

  • What are your payment terms?

    A: 30% by wire transfer as deposit, 70% before delivery. We will show you the photos of the products and packaging before you pay the balance.
  • What are your packing conditions?

    A: The whole container is shipped, our goods are generally wrapped with foam and fixed with iron frame, and the LCL is shipped, the products are packed with foam and carton, and then fixed with iron frame and wooden board outside.
  • Are you a factory?

    A:Our factory is specialized in producing electric tricycle electric quad bike for 26 years, and we also have our own trading company.
Changzhou Xili Vehicle Co.,Ltd.
 
The world's leading electric vehicle manufacturer, providing OEM services!
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